On the other hand, an advantage of buying from Big Lots is that they have branches in almost every state. This is one of the best times to be an online furniture and home decor shopper. Among other angry customers who took to the page, one of them wrote that the customer service line put them on hold for over an hour and a half. Ultimately, you must avoid prioritizing furniture design over its function, buying the wrong size of the furniture, and, for the sake of this post, purchasing furniture from the wrong seller. Manager wasn't helpful i learned not to buy from big lots. Some of them sell their products via resellers. There is a variety of outdoor furniture in the middle-class category, and the price is affordable. First off, you want to find out if Big Lots sells the brands of furniture you love buying. I thought the issue was resolved once talking to "the man in charge" and we were scheduled to exchange the couches the next day. Anyway, based on our analysis of the retailer's customer reviews, the average lifespan of Big Lots furniture is between the range of four months and two years. I then called customer support and someone named Austin was trying to help me solve the issue by bringing me a new couch and picking up the old one as soon as possible. These materials tend to have a low price tag. However, you will need your receipt to file a claim, so be sure to keep it in a safe place. Whether you should buy or not from Big Lots is entirely up to you and what you make out of the factors that most consumers consider when buying from the store. Not badly but burn myself on the replacement phone that should have been replaced immediately. The color was what I was looking for but the finish on the chairs is very poor. I told them there was no need, I was tired of waiting for them and paid my own delivery team to have the couch returned. Big Lots used to have great prices on all kinds of items. Art listened to me when I was describing what I was looking for and he found it quick!! Mary who works at the furniture counter needs to get a different job and not work in customer service! Delivery questions? Aside from your creditworthiness, youll also need to demonstrate your ability to repay the loan. First off, they have a line of sofas and sectionals within a price range of $199.99 and $1299.99. Hard to put together due to building structure of chair. (866) 244-5687. Business hours. There are some durability problems in mattress products. Personal loans can be secured or unsecured. It is very frustrating. At which point I just told them to forget it, even with an extra discount it's not worth the run-around and I have no trust I'd actually get the order. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. I bought a Broyhill recliner for my husband in November of 2020. No big deal. I even had to tap out the nut inserts because they were not threaded correctly. Big Lots Furniture is a store that sells many furniture brands, home decor, mattresses, bed and bath products, and more. The store sales person informed me it would not chip easily due to a six step painting process. Big Lots Credit Card. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. This went back and forth for MONTHS before SEVERAL complaints got me a full refund on the couch. They wouldn't let me exchange it because it had some pet hair on it. Intentional damage, loss, and theft are not covered. If you dont get enough cash to buy the product outright within 90 days, you can still purchase the item for less than the cost of your remaining lease payments. You wont need to pay a premium above the sticker price like you would with Progressive Leasings program, and you wont pay interest. Very, very cheaply made for any price. We also ensure all reviews are published without moderation. I was allowed to order and pay for items they did not have, then told me I could get my money back in 5 - 10 days. If BL is putting this information out therewouldn't you think that staff (all the way up to corporate because I started there first!) Allstate Phone Protection Plans can help you protect your phone from life's accidents and common malfunctions. On Friday, I reached out to the store manager again, who originally told us he couldn't help without corporate, and told him I would tip him $100 to come get the broken couch. Are you kidding me? Fix the chair. Plus, even if youre going to have someone do it for you, you can hire a local furniture repair shop to do it for you. THIS IS BULL!! Chairs are cheaply made. Lets make this season inclusive, because the Winter Holidays are not only about Xmas Trees and Lights, but about carrying, and giving back to the community. I am a customer needing help and they are too lazy to move from the cash register. Here are some more stories of people who had problems with furniture protection plans. According to them, customers have 30 days to either get a refund or get replacements for purchases they are not satisfied with. Please have your receipt and covered item with you, Many claims are approved instantly. Best Personal Loans for Bad Credit American Home Shield - Spanish. I could care less about them now. According to the article, most grocery items picked off the shelves at Big Lots are way passed their sell-by date, while others are a few days close to expiration. LendingTree, LLC is a Marketing Lead Generator and is a Duly Licensed Mortgage Broker, as required by law, with its main office located at 1415 Vantage Park Drive, Suite 700, Charlotte, NC 28203, Telephone Number 866-501-2397. Get Directions. Construction was disappointing. Here are 8 tips for writing great reviews. The pros: Wide array of ultra-affordable recliners. Yesterday (April 6th) I was charged $5.27. Go elsewhere. When I mover my livingroom around I noticed a board sticking through the back of the loveseat. We use intelligent software that helps us maintain the integrity of reviews. He put the box in the shopping cart since I couldnt do it due to hand surgery. You will not be disappointed! Chose to buy to dog walk extendable leashes . 5. The foot rest at the bottom of these chairs won't last long they aren't sturdy enough. Just plain cheap quality / Cheap materials. Can't they ship to store and let you pick up locally? If this is how Big Lots run their business, I'll take mine elsewhere. Mattresses are another popular want for Big Lots customers, and they offer both name-brands and their own discount options. Thats why a products usage life does not last long. Its location on this page may change next time you visit. Other furniture categories over at Big Lots are patio, bedroom, entryway, futon, and others. Quickly find the information you're looking for on our. Very stylish and sophisticated! Also, the cost of dressers and nightstands ranges between $79.99 and $699.99, desks and chairs have a price range between $10.99 and $429.99, while tv stands and media consoles go for anything between $99.00 and $499.00. The big lots employees had put it together because they were the display chairs. Lenders may also look at your debt-to-income ratio to ensure you have enough income to cover your debts, as well as your ongoing financial obligations. After my dad peaked inside of the couch(yes the fabric on the bottom was also already coming apart), he saw that the couch was being held together by STAPLES and they had used knotted wood. How do I know I can trust these reviews about Big Lots? Adrian I. said they purchased a bed frame, and it's in wonderful shape and was sturdy and stylish. Well, guess what, CNN Business recently announced Big Lots' plan to open an additional 500 stores this year. I bought this for my dining room it was easy set up, me and my husband took 45mins to set it up, I love it it's a nice big table Fit good in my space just One problem have to put all the parts yourself But it worth the result Just gotta be careful to put the parts together Of the the material fabric look so good in my kitchen I liked it With a good care should last for a good time. It's made out of real wood, very sturdy, HEAVY and looks like a table from Restoration Hardware but without the Restoration Hardware price! However, the cashiers harras you to sign up for a rewards card, so I'm taking my business elsewhere. Before exchanging your money for Big Lots furniture, it's important to have an idea of how long you can expect that furniture to stay in good shape and in one piece. Every single one of their managers are rude, ignorant, completely disrespectful and have no idea what they're doing. The next day, they delivered the nightstand, and three sides of the bed. What a rip off!!!! Got the last two chairs they had. The price is lower than furniture products from other stores. All furniture protection plans provide coverage for accidents like stains, cracks, and rips plus product malfunctions and breakdowns during normal use. Big Lot promotes online purchases, but their system is not updated with the inventory at hand. While all of these stores sell furniture, not all of their offers are worth a penny. Get Directions. Visit Store Website. Thank you, you have successfully subscribed to our newsletter! There is NO additional price markup for using this site or on links from this site and any commissions made by Slumber Search come out of the brand's profit margin. When trying to exchange them both, everytime I called to see if they had them in stick, I felt like they treated me like I was a pain in the butt so I just said forget it and kept my defective furniture set. Credit Cards Moderator over at Wallet Hubclaims you need a credit card score of 640+ to get a Big Lots credit card, however, you should still try if you fall short, as some people have skirted in under the wire. I'm not worried about that happening with this wonderful sofa, that even comes with a warranty! I let it go and thought "it'll drop off". Eric Bolduc of Bungii claimed that Big Lots' delivery takes between one to two weeks, while DoNotPay explained the store's return policy in detail. Abt Electronics. Big Lots furniture shoppers also commonly request a new recliner. That was a total lie. The headboard is not flush with the frame. These choices will appear in your carts delivery options if available. When it spills, there's no anger and no frustration, just the knowledge that accidents aren't a big deal and that you're covered. Borrowing limits can be high, starting as low as $1,000 or more depending on the lender. Since this type of loan is less risky for the lender, its usually easier to obtain for bad credit furniture financing. Every time it was scheduled for delivery/pick-up, I would wait the whole delivery window waiting for someone to call me, only to have my delivery canceled. 1. Asked 3 different staff where items were located and recieved friendly prompt response and taken to shelf . Had I have known that I would not be able to do same-day delivery I would NOT have paid the extra $99 for the furniture to be delivered. When making a major purchase, its important to compare your financing options. Browse Top Rated MattressesUnlock The Coupons. More info. I really love it, but one thing was dropped on the table, I can't remember what it was but not from very high and their is already a chip in it which really ticks me off. The last most popular furniture item at Big Lots is a new TV stand and living room furniture. The Big Lots reward program is very deceiving. Their name-brand selections include Sealy and Serta budget-friendly varieties. Daniels delivery service that Biglots uses to deliver furniture was on time both times; however, the guys did a shotty job putting together the bed frame. The return policies are outlined below: No refunds or exchanges are granted without a valid receipt accompanying the merchandise that was purchased. This means that, though you may be able to get the furniture of better quality over at West Elm, your options are limited, unlike when buying from Big Lots. I also asked for a corporate number to call because I assume corporate would never approve this. I don't think so. Well start sending you the news you need delivered straight to you. I will not shop at Big Lots again and I am on hold now asking for a full refund. (To find a participating store, click here.) We bought a mattress in june and it had bed bugs, sprayed it three times, I'm ready to throw it on the curb! Today, I was charged $116.23!! NOTE FOR MATTRESSES: Mattress protection plans include a mattress protector that will be mailed to you and must be . However, customers who have taken to Influenster to write about their shopping experiences with Big Lots praised the store for its timely updated inventories, which offer even the furniture they can't find elsewhere. The pros: Range of affordable and mid-grade outdoor furniture with contemporary styles. The stronger your credit score, the more personal loan options and greater access to competitive terms youll have. They utilize cost-effective materials, such as veneered particle board and synthetic upholstering. But there's more to this than meets the eye. ConsumerAffairs is not a government agency. This is not to be confused with Service Warranties which are the same thing as protection plans. This table met all of our expectations! Now I know, that was in the contract for 'not able to exchange'. The heater is situated at the bottom of the fireplace so its not obvious. Get buying tips about Retail Stores and Shopping delivered to your inbox. I don't know if they pocketed the $$ or was just incompetence. What a huge waste of time! They urge buyers to consider the basic (present) and future functions of the space. The Amynta Group (or Technology Insurance Co. for FL) is the obligor/provider of HHGregg's Extended Service Plan and Premium Service Plan. I then called the local store and spoke to the manager who then told me that those delivery people indeed do speak English and he deals with them every day. Don't see your question below? We carry exclusive mattress sets from Serta, Sealy, and Zeopedic in twin, full, queen, and king sizes. I've been sick and haven't left the house for 4 months. If you use one of these and buy something, Slumber Search may make a small amount of money. Big lots Meadville pa store ,c1888084 on reciept Meadville pa store ,c1888084 on reciept . It's just my husband and I, average size people. This will not only save you money but also the space needed for a play area. I was using online ordering as I am short of time. Also, they offer Zeopedic, which is a mattress in a box brand that is sold exclusively at Big Lots. Have a problem? Come on. I will not be ordering from Big Lots again and I will be sharing my experience with anyone who even thinks about it. So be sure to keep it in a safe place is situated at the of! Card, so I 'm not worried about that happening with this wonderful,. Serta, Sealy, and king sizes demonstrate your ability to repay the.... 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