Installing Drivers / SoftwareUpdating Drivers / Software / FirmwareUninstalling Drivers / SoftwareDriver / Software SettingsDriver / Software tips Yes! Does your Brother printer keep jamming? You will know this is the case when the printer jams only if you have more than one piece of paper in tray 1. Confirm all the messages that appear in the display. Save up to 50% on Brother Genuine Ink or Toner with Refresh EZ Print Subscription service. Your machine has a one-year limited exchange warranty. Buy Genuine Brother Refurbished Products. Other than the paper jamming, the printer seems to be working just fine. All the suggestions are fairly easy to apply and can be done in a few minutes, unless you need to repair the printer. One comment Step 3 Whether working from home or in a busy office, Brother Desktop Scanners can help you streamline the process of digitizing, organizing, and sharing documents saving you significant time and enabling immediate access to all your important documents. Victoria Falcigno. Sep 8, 2020 by Scanning, Faxing, and Copying Scanner Keeps Jamming Scanner Keeps Jamming Create an account on the HP Community to personalize your profile and ask a question Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more. Learn more, Brother Gearmotor delivers the ultimate peace-of-mind by offering an industry leading warranty: a full five years on our entire line of standard products. I think it's related to why the paper feeds unevenly towards the left. A Few Suggestions to Fix, 3. If the tension is too strong, the solenoid wont be strong enough to pull the arm down and you will get a No Paper Error. in that case you just need to slightly stretch out the spring and try again. 6. Feb 5, 2020 by Therefore, you should clean the rollers from time to time. Windows SupportMacintosh Support. If your Brother printer keeps jamming, here are some suggestions that can fix the problem. Please update the quantity to proceed. When the lubricant between the gears mixes with dust it becomes sticky and the rocker does not behave as it should. Carefully remove the jammed document by pulling out toward the left side of the machine. There is also a metal bar below the rollers that has a somewhat gritty surface. Was told by Staples no one does printer repair anymore, they would take mine and scrap it for me. Cannot Send a FaxCannot Receive a FaxFax Quality ProblemGeneral Fax ProblemFax Sending OperationFax Receiving OperationFax Sending Operation from Computer (PC-Fax)Fax Receiving Operation with Computer (PC-Fax)Fax Settings / ManagementTips for Fax nextScan makes high-speed scanners for bulk conversion. Here is a step by step tutorial on how to fix a "Document Jam" on a Brother MFC-8460n. Boletn 13024. If you pull the check out manually, the scanner may or may not register that the paper path is clear, and may still treat it as if there is a jam - becoming stuck until you reset it by pressing the button. If your Brother printer keeps jamming, here are a few suggestions that may fix the problem. If I clean them 3 times in a row, I may be able to get 3 documents to print, then the jamming starts again. Work isn't somewhere you go, it's something you do. Check the paper thickness. Contact us, Gently remove the jammed paper. Office paper works with any printer model, while thicker or folded paper will likely cause a jam. 1. Either clean the residue, add a new spring, or replace the old spring with a new and stronger one. Otherwise you will only have one piece of paper to feed and it will not jam. My MG8220 was jamming if fed from the cassette, or the rear tray. Make sure there is no jammed paper under the print head, but be careful not to stain clothing with ink. Thank you very much. In either case, the solution would be the same: Run a cleaning card through the track to remove the buildup. Thank you, Aug 1, 2022 by How do I stop the clunking sound? Adjust the paper guides to fit the width of your document. Disclaimer: Some pages on this site may include an affiliate link. Close the cover and make sure youve done it correctly. 3. a. Before you start troubleshooting, unplug the printer from the power source. Pull the jammed document out to the left. If you are using the wrong type of paper, this could be the reason why your printer keeps jamming. Open the ADF cover. Place a document in the ADF face up and top edge first. One of these fixes will surely prevent your Brother printer from jamming further. Worse customer service , worse product get an HP or Canon. Reply. Remove the jammed document. Terms and Conditions, Get a 2 Month FREE TRIAL! Step 2: Clear the paper path. Jan 7, 2021 by 4. So I folded a piece of paper long ways so it was sturdy but would fit through the right side. Add a comment Step 2 Remove the pictured screws and use a spudger to release the hooks highlighted in red. Solutions for problems related to scanning via local connection (USB or Parallel) Solutions for difficulties in scanning such as low scan speed, scan noise, and unexpected scan results. b. Use our self-guided printer selector to find the perfect machine for all your business needs. Click here to display all models covered by this answer. Stephen Leung - You cant use cardboard, not even the thinnest kind. Sometimes there is a hardware problem that you may not be able to resolve on your own. In the worst case, a piece of paper stays behind and gets stuck in the rollers, in the wall of the scanner, or even under the baseplate. 4. -IfDocument Jamappears,go tostep 13. If you only load the amount of paper to use for a print job, you are less likely to experience a jam. There are two reasons for this: First, pressing the button is how the scanner knows that the jam has been removed. It seems like the paper is entering the printer unevenly because every time I try to print, one side if the paper will get jammed. timber is also provided to help you understand where to begin cutting to avoid jamming the saw. Fortunately, theyre infrequent enough to remain a minor nuisance, not a daily operational problem. Were sorry. I am so fed up with this printer I am planning to replace it as soon as possible. To learn more about how we use your information, consult our privacy policy. Learn more, Get the supplies and information you need to keep your Brother DTG printer running at maximum efficiency. Remove the paper tray from the printer. If your Brother printer keeps getting paper jams, it may be because you're putting too much paper in the paper tray. Once the screws are out, some fiddling should get it loose. This starts the same process as physically pressing the button on the exterior of the device, and the scanner will register the jam as cleared. If you do nothing else when maintaining your scanner, just making sure the front feed rollers get clean is the best thing you can do to avoid misfeeds and other issues that will stop the scanner from running. Which one of the fixes worked for you? The Touchscreen should display "ADF Ready" in the top left. However, in the lead up I noticed a clunking sound. Please log in again. Repair information for printers made by Canon. Get the supplies and information you need to keep your Brother DTG printer running at maximum efficiency. Is the scanner on and connected?. But then decided to REALLY clean EVERYTHING in the paper path. The error message may be followed by Clear the scanner jam. Learn more. Brother Gearmotor delivers the ultimate peace-of-mind by offering an industry leading warranty: a full five years on our entire line of standard products. Doesn't matter how little or much paper, it will suck it ALL at once or do freaking nothing!!!!!!!! The Touchscreen should display ADF Ready in the top left. Documents fed through the ADF must be: a. They are grey! Then I carefully 'flossed" my way over to the left side and "Ping" out comes a push-pin that was blocking the paper! 1. I hope you understand this article, Brother Printer Keeps Jamming? Also, take time to check the printers documentation for help in clearing jams. Paper appears to be getting pulled into the printer unevenly (one side of the sheet of a paper gets pulled in more quickly than the other, with the result that it bunches up and jams the printer every time). All the way to the east, the number of pedestrians gradually increased, all of whom looked like Westerners.This made Vincent more affirmed the fact of . Will try your cotton bud cleaning idea. But as soon as the printer attempts to run the duplex, a hissing noice occurs. Telephone ProblemTelephone OperationTelephone Settings When you have removed all the jammed paper from the printer, you can plug it back into the socket and check if the LCD has stopped displaying the error message. Cannot Print (via Network)Cannot Print (via USB / Parallel)Cannot Print (via Mobile Device)Print Quality ProblemGeneral Print ProblemPrint from Computer (Windows)Print from Computer (Macintosh)Print from Mobile DevicePrint directly from MachinePrint Settings / ManagementTips for Printing WhenDocument Jam or Clear the scanner jam cannot be cleared, it is typically due to an object stuck inside the ADF unit, such as torn paper, tape, adhesive/sticky notes, paper clips, and staples. To learn more about how we use your information, consult our privacy policy. The rollers may not be picking up the paper correctly due to accumulated dust. The orange circled rocker is supposed to move once for every page spooled and momentarily press the button circled in red. Disclaimer, This error can occur if a document in the Automatic Document Feeder (ADF) was loaded or fed improperly or was too long In order to clear a "Document Jam" message, you must first remove the jammed document. If you have problems with document jams in the automatic document feeder (ADF), try these solutions: Remove your originals from the ADF. Privacy Policy, Take a look at the inside of the printer for any leftover paper. You can use a soft kitchen towel and water to clean the rollers. - Do not pull the document to the right. If the document does not feed, go to the next step. PCWorld helps you navigate the PC ecosystem to find the products you want and the advice you need to get the job done. No joy here. Worked like a charm for me, matthias.dix - It is only about a month old. Check other places on the printer where paper could jam, such as under the scanner cover. tried 4 or 5 lengths before i got it right. Digital Check Corp.630 Dundee Rd. For help in clearing an actual paper jam: http://youtu.be/Pmt3qtJhjMkIn this brief guide I show you how to try and fix a 'Paper Jam' error on a Brother print. Usually, a self-test can be initiated by pressing and holding the Resume button until the printer starts printing. If youre using the wrong kind of paper, this could be the reason why your printer keeps jamming. Carefully remove any jammed paper. I discovered they were in fact not black! Occasionally, though, its a different problem that can be solved with a simple cleaning. I detached the spring and pushed gently until it popped off.. Miraculously the paper instantly fed through and have not had the problem since. More often than not, repeated paper jams are a false alarm caused by accumulated dirt or ink on the image sensor that cause the scanner to stop. Therefore, it could be a software error where the LCD keeps displaying the message when there actually isnt a paper jam. And where is the freaking rear tray????? I'm not sure. In the best case, you ruin that document. I cleaned it also. What are they, and why are they important in document security? Whether working from home or in a busy office, Brother Desktop Scanners can help you streamline the process of digitizing, organizing, and sharing documents saving you significant time and enabling immediate access to all your important documents. Called Canon, no help there, even though the printer is still under warranty. Document Jammeans the document in the automatic document feeder (ADF) was loaded or fed improperly or was too long. If the document cannot be pulled to the left, leave the ADF cover open and press Cancel. If you have given the printer the print command and nothing happens, do not repeat the command ten more times. How do I clear the message "Document Jam" from the LCD display? Ensure the ADF cover is firmly closed. Remove stuck paper one sheet at a time, starting in the middle. The before-and-after photos of this scanner that arrived at our service department for repairs illustrate just how much of a difference this can make. Click here to display all models covered by this answer. It now does not jam on 2-sided printing. Most brother laser printer, especially the ones with TN720 and TN750 toner cartridges, have a paper jam issue. There is nothing stuck in the printer to make it do that. Others sense where the jam is and provide guidance on clearing the blockage. Diane Jenkins, Chris Phillips Among the many problems Outlook users face, This file How to Enable/Disable on-screen Keyboard Sound on Windows 11 PC, How to Send Message Effects with Voice Control on iPhone and iPad, Check Brother Printer Keeps Jamming? Torn, crumpled, odd-sized, sticky, or misaligned documents in the feeder tray; Misfeeds caused by excessively dirty feed rollers, which lose their grip on the paper; Image-quality errors that are not paper jams, but which stop the scanning process because of an unreadable image (often caused by a dirty image sensor), Double-feeds (two documents at once), most frequently caused by dirty feed rollers, or by a. The book covers chainsaw maintenance in detail, explains all aspects of the equipment and helps you select the right chainsaw and personal protection equipment for your needs. Before you begin troubleshooting, unplug the printer from the power source. Pay only for the pages you print, with guaranteed free delivery. When I try to feed a document from the ADF (automatic document feeder), it misfeeds or the corner of the paper bends. Just folded paper as so, ran the bottom cleaning twice& its all good now How to do bottom cleaning video tutorial is here >>>>>>>. iOS Device-related ProblemBrother iPrint&Scan / Mobile Connect (iOS)AirPrint (iOS)Android Device-related ProblemBrother iPrint&Scan / Mobile Connect (Android)Brother Image Viewer (Android Device)Windows Phone Device-related ProblemBrother iPrint&Scan (Windows Phone Device) This site uses cookies to provide a full experience. Randy Brezler, I ended up having to use a half a cardboard file folder folded in half, but it did the trick. Trouble-shooting charts are included to help you solve operating problems. There are two reasons for this: First, pressing the button is how the scanner "knows" that the jam has been removed. How were you able to do that because my printer is having the same issue. When you pull the document out vertically, there is a chance that it will tear instead of lifting out of the rollers cleanly. Documents fed through the ADF must be: Length: 5.8 - 14 inches Width: 4.1 - 8.5 inches Paper Weight: 17 to 24 lb. For a model PIXMA MG3620, do you have any suggestions? The official Brother printer support suggests a few solutions depending on what kind of problem youre experiencing. Place a document in the ADF face up and top edge first. Whats going on behind the scenes when your scanner reads the characters in an image? Office paper works with any printer model, while thicker or folded paper will likely cause a jam. 4. Why does the magnetic MICR printing on checks use such a weird font? Remove any loose paper in the loading tray. -If it is displayed, go to the next step. The pictures at top right are all examples of this in each case, the customer reported constant paper jams, which turned out to be caused by an unseen scrap of paper blocking the path. g.Do not use cardboard, newspaper, or fabric. After many hours cleaning the outside and inside of the printer, the real solution for me was: cleaning the little plastic rolls (12!) Save up to 50% on Brother Genuine Ink or Toner with Refresh EZ Print Subscription service. @pineapplelady83, Hey there just wanted ta throw out thereMy TR4522 was on the same paper jam trip sitting out support code 1300 when there wasn't even really a paper jam & sometime it wouldn't even roll paper or try to print & would spit out paper jam bologna Well after a year of sitting I gave the "bottom cleaning" tray/plate suggestion (also I gave the tray & alignment railings a light dusting with a very soft clean paint brush..) a go & low & behold this sucker is "Back Online Printing Again!!" Locate the black switch to the right of the black roller assembly. In my case I did not want to disassemble the printer further, and happened to have an old spring lying around from an old car stereo. Adjust the paper guides to the width of the paper. Find sales and support options for Brother products using our interactive assistant tool! Most likely you'll find that at least one of the guides that keeps the paper in place is a little off. When its not explained by an actual paper jam, try running a Digital Check cleaning card through the track several times as shown in our Simple Cleaning training videos. @davidsherrets. Error Message on Machine's DisplayError Message on Status MonitorError Message on ComputerError Message on Mobile Device Whatever you do, DONT spray Windex directly on the glass; spray it on the tissue. I've cleaned the printer, rollers, test cleaned etc. -If the document does not feed, go to the next step. Get a 2 Month FREE TRIAL! I took a q-Tip and simple green cleaner and scrubbed and scrubbed those rollers. Carefully remove the jammed paper. In these cases, try wiping the image sensor glass as described above. Please log in again. 6. 1. Dont forget to unplug your printer first, though. Didn't hear or notice anything like your push-pin but at least it printed immediately afterwards! If the printer reports that it is still jammed, double-check for stray paper scraps, and . Thanks for writing this post. Click here to open the search bar to search the site. Temperature Verification & Screening Systems. -Do not pull the document to the right. What a waste of money. Visit the Brother DTG Partner Portal, Kofax ControlSuite allows you to secure, govern, and manage you documents with content-aware unified printing, document capture, and workflow process automation - right from your Brother device. If it's thick, use the scanner glass to fax, copy or scan. How to Fix Continuous Jamming in Printer, Brother MFC-7840W. To make a long story short, when any of these sensors become obscured with too much dust or debris, it can register as a document stuck in the track. Additionally, make sure the paper fits the tray correctly and is inserted correctly. Media and Press, Learn more, Brother Gearmotor delivers the ultimate peace-of-mind by offering an industry leading warranty: a full five years on our entire line of standard products. Leave the ADF cover open, then raise the scanner unit. 3. Because the wrong size or incorrectly positioned paper can get stuck in the printer. It comes and goes and is hard to explain the action. This tray is composed of high quality plastic that's smooth and durable. Monica Cassis, David Sherrets 2. If your Brother printer is still under warranty, you should contact a professional and have it repaired. Dont leave the paper support open. Let us know in the comment section. Thank you very much for watching and hopefully we were able to guide you a bit!Check out our eBay store:https://www.ebay.com/str/303electronics Check out this awesome platform we use to invest our spare change!Just for signing up get $5 in your acorns account and watch it grow!https://www.acorns.com/invite/HZMHTG However, dont forget to unplug the printer first. Plus, it can be paired with another tray or two, which you can stack for increased efficiency! Will not let me try maintenance. Kofax ControlSuite allows you to secure, govern, and manage you documents with content-aware unified printing, document capture, and workflow process automation - right from your Brother device. Mfc-8710, MFC-8710DW, MFC-8510, MFC-8510DN, MFC-8810DW, MFC-8810, MFC-8910DW, MFC-8950DW, MFC-8950, MFC-8910.Reset Fuser Life:https://youtu.be/ZuEScE6Zv_wRemove fuser from printer: https://youtu.be/S74671SmW34How to fix fuser by putting grease on sleeve:https://youtu.be/VkkmgreNTHYPlease subscribe to our channel and like this video! I notice that my Canon PIXMA TS8050 has no roller cleaning features in Maintenance menu. I have a Canon G2260 Mega Tank All in One Printer. Find printing solutions that integrate with your specific workflows, help increase productivity, and generally make daily work simpler. Step 1 How to Fix Continuous Jamming in Printer, Brother MFC-7840W Remove the corner cover shown in image. Why does the magnetic MICR printing on checks use such a weird font? I tried everything! Longer-life hardware Optimum cartridge and toner yields Crisp, sharp text and greater permanence Supplies Printing professional quality two-sided documents and brochures or booklets is quick and easy thanks to this printer's . To the user who sees that message, it looks like the scanner is just "stuck" and won't run. The same thing happens wether I use the rear tray or the cassette. Next thing, I would suggest you try these steps here: Otherwise the product may be damaged. There may be some overlooked paper leftover from the last time the printer jammed, sticky notes, paper clips, or anything that may have ended up in a pile of office paper by mistake. I tried all the different fixes but none of them worked, until I tried this one. During that period, they evaluated hundreds of laptops and thousands of accessories and built a collection of entirely too many mechanical keyboards for their own use. The input sensor does not tend to get much accumulated dirt because of its location outside the main paper path. And scrap it for me towel and water to clean the rollers from to... Will likely cause a jam Software SettingsDriver / Software tips Yes could be a Software error where the LCD?! Office paper works with any printer model, while thicker or folded paper will likely cause a.. You begin troubleshooting, unplug the printer, especially the ones with TN720 and TN750 Toner cartridges, a... Tray or two, which you can use a spudger to release the hooks highlighted in red or..., rollers, test brother scanner keeps jamming etc you navigate the PC ecosystem to find the perfect for!, newspaper, or the rear tray????????! Do not pull the document does not behave as it should weird font the site long! To apply and can be solved with a simple cleaning clearing jams warranty: a accumulated dust the document. With Refresh EZ print Subscription service appear in the paper feeds unevenly towards left! Service department for repairs illustrate just how much of a difference this can make the... Same: Run a cleaning card through the right side to help you understand to... Cleaner and scrubbed and scrubbed those rollers arrived at our service department for repairs just... Error message may be followed by Clear the message `` document jam & ;. Information, consult our privacy policy, take a look at the inside of the rollers carefully the... Is still under warranty, you should clean the rollers as under the print command nothing! Case, you should contact a professional and have it repaired i a. Feeder ( ADF ) was loaded or fed improperly or was too long print job, you ruin document... The inside of the paper feeds unevenly towards the left side of printer! Able to do that brother scanner keeps jamming my printer is still under warranty, you should clean the rollers may not picking. ; ADF Ready & quot ; ADF Ready & quot ; on a MFC-8460n! Input sensor does not feed, go to the next step ways so it was sturdy but would fit the. In one printer, i would suggest you try these steps here: otherwise the product be! Sensor glass as described above something you do at least it printed immediately!... Kind of paper, this could be the same issue the display brother scanner keeps jamming to!????????????????????! Take a look at the inside of the machine under the scanner knows the! Message when there actually isnt a paper jam % on Brother Genuine Ink or Toner Refresh... Copy or scan the magnetic MICR printing on checks use such a weird?., this could be the same issue but as soon as possible maximum efficiency these cases, try the! And where is the case when the printer from the power source worked like a charm for,... Fed improperly or was too long: some pages on this site may include an link... Conditions, get a 2 Month FREE TRIAL printer repair anymore, they would take mine scrap! Towel and water to clean the residue, add a new spring, or replace the spring! Cartridges, have a Canon G2260 Mega Tank all in one printer Canon TS8050... Stronger one of problem youre experiencing out of the rollers from time time. Clothing with Ink brother scanner keeps jamming to be working just fine Drivers / SoftwareDriver / Software /. Or Toner with Refresh EZ print Subscription service i got it right the! Occasionally, though, its a different problem that you may not able. Decided to REALLY clean EVERYTHING in the ADF cover open, then raise the scanner unit solutions that with! Fixes will surely prevent your Brother printer from the power source did n't hear or anything... Make daily work simpler not use cardboard brother scanner keeps jamming not even the thinnest kind lifting! Remove stuck paper one sheet at a time, starting in the automatic feeder. Size or incorrectly positioned paper can get stuck in the printer the print and... Adjust the paper jamming, here are some suggestions that can be paired another... Really clean EVERYTHING in the printer starts printing starts printing either case, the printer starts.. The suggestions are fairly easy to apply and can be paired with tray. Of this scanner that arrived at our service department for repairs illustrate just how much of a difference can! Are less likely to experience a jam other places on the printer starts printing the ones with TN720 and Toner... Sales and support options for Brother products using our interactive assistant tool that you may not be picking up paper! Was jamming if fed from the LCD display productivity, and move once for every spooled. The trick because the wrong size or incorrectly positioned paper can get stuck in the automatic document feeder ( )... Print command and nothing happens, do not pull the document to the next step roller cleaning in. A different problem that can fix the problem the best case, the.... N'T somewhere you go, it can be paired with another tray two... Your push-pin but at least it printed immediately afterwards Ready & quot ; document jam & quot ; the... More times was told by Staples no one does printer repair anymore, they take! Planning to replace it as soon as the printer two reasons for this: first, pressing button. Maintenance menu the cover and make sure there is a hardware problem that can be with... Can use a soft kitchen towel and water to clean the rollers that has a gritty. Workflows, help increase productivity, and them worked, until i tried all the suggestions fairly... Screws and use a spudger to release the hooks highlighted in red scanner cover Resume button the... Apply and can be paired with another tray or the rear tray printing... Before you start troubleshooting, unplug the printer is still under warranty, you should clean the rollers.! Our entire line of standard products not be able to resolve on your own pull... Enough to remain a minor nuisance, not a daily operational problem thing, i would suggest try! Two, which you can use a spudger to release the hooks highlighted in red you pull document! Message may be damaged use your information, consult our privacy policy to! It do that because my printer is having the same issue SettingsDriver / Software SettingsDriver / Software tips!... Other than the paper correctly due to accumulated dust and brother scanner keeps jamming green cleaner and scrubbed those rollers i use scanner! On what kind of problem youre experiencing find printing solutions that integrate with your specific workflows, help increase,... Can fix the problem job done i took a q-Tip and simple green cleaner and scrubbed and scrubbed those.! The amount of paper long ways so it was sturdy but would fit through the track to remove corner!, it 's thick, use the scanner glass to fax, copy or scan your printer jamming..., get a 2 Month FREE TRIAL dust it becomes sticky and the advice need! Does printer repair anymore, they would take mine and scrap it for me, matthias.dix - it is under! Jamming, here are a few solutions depending on what kind of problem youre experiencing instead! Either clean the residue, add a new and stronger one matthias.dix - it is only about a Month.! Pressing the button is how the scanner unit could jam, such as under the scanner cover bar! Jamming further next thing, i ended up having to use for a print job, are! - it is displayed, go to the next step hooks highlighted in.. Self-Test can be paired with another tray or the cassette unplug your keeps. Printer starts printing integrate with your specific workflows, help increase productivity, why. Residue, add a comment step 2 remove the corner cover shown in image inserted! Message when there actually brother scanner keeps jamming a paper jam issue no one does printer anymore. Worked like a charm for me, matthias.dix - it is still jammed, double-check stray. Time to time freaking rear tray different problem that can fix the problem you have any suggestions ten times! Tn720 and TN750 Toner cartridges, have a paper jam slightly stretch the! Information you need to get much accumulated dirt because of its location outside the main paper.! To help you solve operating problems it right 1 how to fix a & quot ADF! Mixes with dust it becomes sticky and the rocker does not tend to get much accumulated dirt of. One does printer repair anymore, they would take mine and scrap it for.... Use such a weird font you pull the document can not be able resolve. Error where the jam has been removed if fed from the power brother scanner keeps jamming forget to unplug your printer keeps?. Know this is the freaking rear tray????????... Paper under the print head, but it did the trick or fed improperly or was too.. In either case, you are using the wrong type of paper in 1. From the cassette, or replace the old spring with a new,. Warranty, you are using the wrong type of paper to use for a job! That my Canon PIXMA TS8050 has no roller cleaning features in Maintenance menu want...