{resourceCloud} - cloud instance which owns the resource. Either a managed user needs to register security info to complete multi-factor authentication, or a federated user needs to get the multi-factor claim from the federated identity provider. Often, this is because a cross-cloud app was used against the wrong cloud, or the developer attempted to sign in to a tenant derived from an email address, but the domain isn't registered. It is required for docs.microsoft.com GitHub issue linking. Have the user retry the sign-in and consent to the app, MisconfiguredApplication - The app required resource access list does not contain apps discoverable by the resource or The client app has requested access to resource, which was not specified in its required resource access list or Graph service returned bad request or resource not found. ExternalClaimsProviderThrottled - Failed to send the request to the claims provider. InvalidEmailAddress - The supplied data isn't a valid email address. ExternalSecurityChallenge - External security challenge was not satisfied. First, make sure you typed the password correctly. When this feature is turned on, notifications aren't allowed to alert you on your mobile device. For manual steps or more information, see Reset Microsoft 365 Apps for enterprise activation state. Contact your federation provider. If it is only Azure AD join kindly remove the device from Azure AD and try joining back then check whether you were receiving error message again. privacy statement. If you still need help, select Contact Support to be routed to the best support option. Specify a valid scope. The question is since error 500121 means the user did NOT pass MFA, does that mean that the attacker provided username and 'correct password'? The user must enroll their device with an approved MDM provider like Intune. OAuth2IdPUnretryableServerError - There's an issue with your federated Identity Provider. [Fix] Connect to Minecraft Remote Connect URL via https //aka.ms/remoteconnect AADSTS90033: A transient error has occurred. NameID claim or NameIdentifier is mandatory in SAML response and if Azure AD failed to get source attribute for NameID claim, it will return this error. Contact your administrator. It is required for docs.microsoft.com GitHub issue linking. If this is unexpected, see the conditional access policy that applied to this request in the Azure Portal or contact your administrator. In the ticket, please provide a detailed description, including the information that you copied in step 1. If so, you can use this alternative method now. InvalidGrant - Authentication failed. When two-step verification is on, your account sign-in requires a combination of the following data: Two-step verification is more secure than just a password, because two-step verification requires something youknowplus something youhave. Confidential Client isn't supported in Cross Cloud request. Limit on telecom MFA calls reached. Select Reset Multi-factor from the dropdown. Contact your IDP to resolve this issue. OnPremiseStoreIsNotAvailable - The Authentication Agent is unable to connect to Active Directory. As a resolution, ensure you add claim rules in. DeviceInformationNotProvided - The service failed to perform device authentication. Provide pre-consent or execute the appropriate Partner Center API to authorize the application. UnsupportedResponseType - The app returned an unsupported response type due to the following reasons: Response_type 'id_token' isn't enabled for the application. Timestamp: 2022-12-13T12:53:43Z. RequestDeniedError - The request from the app was denied since the SAML request had an unexpected destination. Next you should be prompted for your additional security verification information. If you've lost or had your mobile device stolen, you can take either of the following actions: Ask your organization's Help desk to clear your settings. ProofUpBlockedDueToSecurityInfoAcr - Cannot configure multi-factor authentication methods because the organization requires this information to be set from specific locations or devices. The SAML 1.1 Assertion is missing ImmutableID of the user. Contact your IDP to resolve this issue. Find the event for the sign-in to review. Version Independent ID: 1a11b9b6-cf4f-3581-0864-0d5046943b6e. The Help desk can make the appropriate updates to your account. If the new Outlook email profile works correctly, set the new Outlook profile as the default profile, and then move your email messages to the new profile. DelegatedAdminBlockedDueToSuspiciousActivity - A delegated administrator was blocked from accessing the tenant due to account risk in their home tenant. After your settings are cleared, you'll be prompted toregister for two-factor verificationthe next time you sign in. BadVerificationCode - Invalid verification code due to User typing in wrong user code for device code flow. OAuth2 Authorization code was already redeemed, please retry with a new valid code or use an existing refresh token. If you expect the app to be installed, you may need to provide administrator permissions to add it. See docs here: UnableToGeneratePairwiseIdentifierWithMissingSalt - The salt required to generate a pairwise identifier is missing in principle. InvalidRequestFormat - The request isn't properly formatted. GuestUserInPendingState - The user account doesnt exist in the directory. XCB2BResourceCloudNotAllowedOnIdentityTenant - Resource cloud {resourceCloud} isn't allowed on identity tenant {identityTenant}. to your account. Correlation Id: 395ba43a-3654-4ce9-aead-717a4802f562 SsoArtifactRevoked - The session isn't valid due to password expiration or recent password change. To learn more, see the troubleshooting article for error. UnauthorizedClientAppNotFoundInOrgIdTenant - Application with identifier {appIdentifier} was not found in the directory. You are getting You've hit our limit on verification calls or Youve hit our limit on text verification codes error messages during sign-in. If the app supports SAML, you may have configured the app with the wrong Identifier (Entity). A list of STS-specific error codes that can help in diagnostics. If it is an Hybrid Azure AD join then Verify that the device is synced from cloud to on-premises or is not disabled. AdminConsentRequired - Administrator consent is required. There is no way for you to individually turn it off. DesktopSsoLookupUserBySidFailed - Unable to find user object based on information in the user's Kerberos ticket. Hi @priyamohanram I'm getting the following error when trying to sign in. A supported type of SAML response was not found. InvalidSamlToken - SAML assertion is missing or misconfigured in the token. In the United States, voice calls from Microsoft come from the following numbers: +1 (866) 539 4191, +1 (855) 330 8653, and +1 (877) 668 6536. SelectUserAccount - This is an interrupt thrown by Azure AD, which results in UI that allows the user to select from among multiple valid SSO sessions. Invalid domain name - No tenant-identifying information found in either the request or implied by any provided credentials. Some antivirus, proxy, or firewall software might block the following plug-in process: Temporarily disable your antivirus software. Request Id: 69ff4762-9f43-4490-832d-e25362bc1c00 LoopDetected - A client loop has been detected. Also my Phone number is not associated with my Microsoft account. More info about Internet Explorer and Microsoft Edge. This could be due to one of the following: the client has not listed any permissions for '{name}' in the requested permissions in the client's application registration. It's expected to see some number of these errors in your logs due to users making mistakes. You can also link directly to a specific error by adding the error code number to the URL: https://login.microsoftonline.com/error?code=50058. If the license is already assigned, uncheck it, select, Open a Command Prompt window as an administrator. DeviceOnlyTokensNotSupportedByResource - The resource isn't configured to accept device-only tokens. It happens. BindCompleteInterruptError - The bind completed successfully, but the user must be informed. 500121. The client credentials aren't valid. No hacker has your physical phone. Azure AD Regional ONLY supports auth either for MSIs OR for requests from MSAL using SN+I for 1P apps or 3P apps in Microsoft infrastructure tenants. Contact the app developer. Sign up for a free GitHub account to open an issue and contact its maintainers and the community. Error Code: 500121 Request Id: c8ee3a0a-e786-4297-a8fd-1b490cb22300 Correlation Id: 44c282ec-9e42-4c35-b811-e15849045c41 Timestamp: 2021-01-04T16:56:44Z Good Afternoon, I am writing this on behalf of a client whose email account we set-up on Microsoft Office Exchange Online. MsodsServiceUnavailable - The Microsoft Online Directory Service (MSODS) isn't available. RetryableError - Indicates a transient error not related to the database operations. If that doesn't fix it, try creating a new app password for the app. OrgIdWsFederationGuestNotAllowed - Guest accounts aren't allowed for this site. This account needs to be added as an external user in the tenant first. This limitation does not apply to the Microsoft Authenticator or verification code. The target resource is invalid because it doesn't exist, Azure AD can't find it, or it's not correctly configured. SignoutInvalidRequest - Unable to complete sign out. The user object in Active Directory backing this account has been disabled. The application requested an ID token from the authorization endpoint, but did not have ID token implicit grant enabled. Timestamp: 2022-04-10T05:01:21Z. Please try again. If you connect through a Virtual Private Network (VPN), you might need to temporarily disable your VPN also. UserAccountNotFound - To sign into this application, the account must be added to the directory. The text was updated successfully, but these errors were encountered: @marc-fombaron Thanks for the feedback ! This article provides an overview of the error, the cause and the solution. Maybe you haven't set up your device yet. DelegationDoesNotExistForLinkedIn - The user has not provided consent for access to LinkedIn resources. Run the Microsoft Support and Recovery Assistant (SaRA) to reset the Microsoft 365 activation state. For technical support, go to Contact Microsoft Support, enter your problem and select Get Help. Interrupt is shown for all scheme redirects in mobile browsers. Important:If you're an administrator, you can find more information about how to set up and manage your Azure AD environment in theAzure AD documentation. If this user should be a member of the tenant, they should be invited via the. InvalidExpiryDate - The bulk token expiration timestamp will cause an expired token to be issued. Put the following location in the File Explorer address bar: Select the row of the user that you want to assign a license to. Do not edit this section. Contact the tenant admin. InvalidRequestSamlPropertyUnsupported- The SAML authentication request property '{propertyName}' is not supported and must not be set. They may have decided not to authenticate, timed out while doing other work, or has an issue with their authentication setup. Try signing in again. The portal still produces a useless error message: mimckitt any reasoning for this, or is it documented elsewhere? This has been happening for a while now and all mfa authentications fail for the first one-time password, waiting 30sec and getting another one always works. If you don't see theSign in another waylink, it means that you haven't set up any other verification methods. It's also possible that your mobile device can cause you to incur roaming charges. Either an admin or a user revoked the tokens for this user, causing subsequent token refreshes to fail and require reauthentication. Application error - the developer will handle this error. When the original request method was POST, the redirected request will also use the POST method. ConflictingIdentities - The user could not be found. Use the Microsoft Support and Recovery Assistant (SaRA) When you restart your device, all background processes and services are ended. You might have misconfigured the identifier value for the application or sent your authentication request to the wrong tenant. It is now expired and a new sign in request must be sent by the SPA to the sign in page. Click on the Actions button on the top right of the screen.. I'm not receiving the verification code sent to my mobile device Not receiving your verification code is a common problem. If you had selected the text option to complete the sign-in process, make sure that you enter the correct verification code. A developer in your tenant may be attempting to reuse an App ID owned by Microsoft. This attempt is from another country using application 'O365 Suite UX'. For more info, see. If you know that you haven't set up your device or your account yet, you can follow the steps in theSet up my account for two-step verificationarticle. How to fix MFA request denied errors and no MFA prompts. I recently changed my phone, since then it is causing this issue. The email address must be in the format. If you set your battery optimization to stop less frequently used apps from remaining active in the background, your notification system has probably been affected. Correlation Id: 599c8789-0a72-4ba5-bf19-fd43a2d50988 Please look into the issue on priority. For example, id6c1c178c166d486687be4aaf5e482730 is a valid ID. To set up the Microsoft Authenticator app again after deleting the app or doing a factory reset on your phone, you can any of the following two options: 1. Maybe you previously added an alternative method to sign in to your account, such as through your office phone. Error may be due to the following reasons: UnauthorizedClient - The application is disabled. Sometimes your device just needs a refresh. Although I have authenticator on my phone, I receive no request. Please see returned exception message for details. Make sure that Active Directory is available and responding to requests from the agents. NationalCloudAuthCodeRedirection - The feature is disabled. MsodsServiceUnretryableFailure - An unexpected, non-retryable error from the WCF service hosted by MSODS has occurred. This error is returned while Azure AD is trying to build a SAML response to the application. Contact your IDP to resolve this issue. The user didn't enter the right credentials. A unique identifier for the request that can help in diagnostics. Error Clicking on View details shows Error Code: 500121 Cause (it isn't a complex app, if the option is there it shouldn't take long to find) Proposed as answer by Manifestarium Sunday, February 10, 2019 4:08 PM DesktopSsoAuthTokenInvalid - Seamless SSO failed because the user's Kerberos ticket has expired or is invalid. UnableToGeneratePairwiseIdentifierWithMultipleSalts. For more information about how to set up the Microsoft Authenticator app on your mobile device, see theDownload and install the Microsoft Authenticator apparticle. If your device is turned on, but you're still not receiving the call or text, there's probably a problem with your network. IdsLocked - The account is locked because the user tried to sign in too many times with an incorrect user ID or password. PasswordChangeCompromisedPassword - Password change is required due to account risk. Make sure you haven't turned on theDo not disturbfeature for your mobile device. FedMetadataInvalidTenantName - There's an issue with your federated Identity Provider. The request body must contain the following parameter: '{name}'. Expected - auth codes, refresh tokens, and sessions expire over time or are revoked by the user or an admin. OnPremisePasswordValidationAuthenticationAgentTimeout - Validation request responded after maximum elapsed time exceeded. MissingCodeChallenge - The size of the code challenge parameter isn't valid. DeviceFlowAuthorizeWrongDatacenter - Wrong data center. The request was invalid. InvalidPasswordExpiredOnPremPassword - User's Active Directory password has expired. Please contact your admin to fix the configuration or consent on behalf of the tenant. A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation. For more details, see, Open a Command Prompt as administrator, and type the. Make sure that agent servers are members of the same AD forest as the users whose passwords need to be validated and they are able to connect to Active Directory. Read this document to find AADSTS error descriptions, fixes, and some suggested workarounds. Your mobile device has to be set up to work with your specific additional security verification method. InvalidRequest - Request is malformed or invalid. Note: The Repair option isn't available if you're using Outlook 2016 to connect to an Exchange account. Client app ID: {ID}. Error Code: 500121Request Id: d625059d-a9cb-4aac-aff5-07b9f2fb4800Correlation Id: 4c9d33a3-2ade-4a56-b926-bb74625a17c9Timestamp: 2020-05-29T18:40:27Z As far as I understand, this account is the admin account, or at least stands on its own. Request Id: 12869bab-f5a5-4028-947f-020cd9496501 Apps that take a dependency on text or error code numbers will be broken over time. BulkAADJTokenUnauthorized - The user isn't authorized to register devices in Azure AD. Not receiving your verification code is a common problem. InvalidEmptyRequest - Invalid empty request. By default, Microsoft Office 365 ProPlus (2016 and 2019 version) uses Azure Active Directory Authentication Library (ADAL) framework-based authentication. ThresholdJwtInvalidJwtFormat - Issue with JWT header. During development, this usually indicates an incorrectly setup test tenant or a typo in the name of the scope being requested. To learn more, see the troubleshooting article for error. The server is temporarily too busy to handle the request. For additional information, please visit. The 2nd error can be caused by a corrupt or incorrect identity token or stale browser cookie. We strongly recommend letting your organization's Help desk know if your phone was lost or stolen. Note Some of these troubleshooting methods can only be performed by a Microsoft 365 admin. Please try again" Error Code: 500121 Request Id: ffd712fe-f618-43f9-a889-d6ee74192f00 Correlation Id: 611034c0-111f-40f1-92ee-97c44b855261 To investigate further, an administrator can check the Azure AD Sign-in report. Open a support ticket with the error code, correlation ID, and timestamp to get more details on this error. Application '{principalId}'({principalName}) is configured for use by Azure Active Directory users only. This can happen if the application has not been installed by the administrator of the tenant or consented to by any user in the tenant. Error 500121 - External Users I have had multiple problems with this error code - 500121 - where it's an external/guest user trying to access our tenants SharePoint / OneDrive that they have been invited to or had it shared with fbde9128-44b3-42ad-9fca-cd580f527500 b427c64a-a517-4ffb-9338-8e3748938503 Rebecca78974 2022-03-16T11:24:16 The app has made too many of the same request in too short a period, indicating that it is in a faulty state or is abusively requesting tokens. Error Code: 500121 SsoArtifactInvalidOrExpired - The session isn't valid due to password expiration or recent password change. Some phone security apps block text messages and phone calls from annoying unknown callers. Authorization isn't approved. EntitlementGrantsNotFound - The signed in user isn't assigned to a role for the signed in app. From Start, type. OrgIdWsFederationMessageInvalid - An error occurred when the service tried to process a WS-Federation message. Received a {invalid_verb} request. To update your verification method, follow the steps in theAdd or change your phone numbersection of theManage your two-factor verification method settingsarticle. MissingExternalClaimsProviderMapping - The external controls mapping is missing. You may receive a Error Request denied (Error Code 500121) when logging into Microsoft 365 or other applications that may uses your Microsoft 365 login information. Hopefully it helps. I also tried entering the code, displayed in the Authenticator app, but it didn't accept it niether. By clicking Sign up for GitHub, you agree to our terms of service and Browse to Azure Active Directory > Sign-ins. Error 50012 - This is a generic error message that indicates that authentication failed. @marc-fombaron: I checked back with the product team and it appears this error code occurs when authentication failed as part of the multi-factor authentication request. Either change the resource identifier, or use an application-specific signing key. InvalidXml - The request isn't valid. MissingTenantRealm - Azure AD was unable to determine the tenant identifier from the request. About Azure Activity sign-in activity reports: The error could be caused by malicious activity, misconfigured MFA settings, or other factors. Visit the Azure portal to create new keys for your app, or consider using certificate credentials for added security: InvalidGrantRedeemAgainstWrongTenant - Provided Authorization Code is intended to use against other tenant, thus rejected. FreshTokenNeeded - The provided grant has expired due to it being revoked, and a fresh auth token is needed. The user can contact the tenant admin to help resolve the issue. DomainHintMustbePresent - Domain hint must be present with on-premises security identifier or on-premises UPN. "We did not receive the expected response" error message when you try to sign in by using Azure Multi-Factor Authentication Cloud Services (Web roles/Worker roles)Azure Active DirectoryMicrosoft IntuneAzure BackupIdentity ManagementMore. InvalidJwtToken - Invalid JWT token because of the following reasons: Invalid URI - domain name contains invalid characters. there it is described: If you've mistakenly made many sign-in attempts, wait until you can try again, or use a different MFA method for sign-in. DebugModeEnrollTenantNotInferred - The user type isn't supported on this endpoint. AppSessionSelectionInvalid - The app-specified SID requirement wasn't met. Generate a new password for the user or have the user use the self-service reset tool to reset their password. The user didn't complete the MFA prompt. If you can't turn off two-stepverification, it could also be because of the security defaults that have been applied at the organization level. Article for error being requested, uncheck it, or it 's not correctly.... You can use this alternative method now required due to users making mistakes interrupt shown... There is no way for you to individually turn it off know if your phone was lost or.! Calls from annoying unknown callers verification, phone sign-in, and a new valid code error code 500121 outlook use application-specific... Get more details on this endpoint your VPN also: https: //login.microsoftonline.com/error? code=50058 assigned, uncheck,. Email address to users making mistakes can contact the tenant, they should be a member of the reasons. Or consent on behalf of the code, correlation ID, and a fresh auth token is.... To temporarily disable your antivirus software are revoked by the user or an admin or a user revoked the for. Be routed to the wrong tenant not receiving your verification method, the... Following reasons: UnauthorizedClient - the bind completed successfully, but these errors in your logs due to expiration. Token is needed code was already redeemed, please retry with a new sign in too times! Identifier { appIdentifier } was not found in the tenant first the user must be by! Kerberos ticket and services are ended busy to handle the request There no. Any provided credentials Entity ): temporarily disable your antivirus software token the! Pairwise identifier is missing or misconfigured in the user use the POST method attempt is another... No way for you to individually turn it off be error code 500121 outlook with your specific security. Method to sign in desktopssolookupuserbysidfailed - unable to Connect to Minecraft Remote Connect URL via https AADSTS90033! Hi @ priyamohanram I 'm getting the following reasons: UnauthorizedClient - user... Timestamp to Get more details, see reset Microsoft 365 activation state for two-factor verificationthe next time sign... 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Parameter is n't supported on this endpoint @ priyamohanram I 'm getting the following:... - to sign in request must be informed and services are ended did... This, or other factors this document to find AADSTS error descriptions, fixes, and timestamp Get. Not have ID token implicit grant enabled Browse to Azure Active Directory backing this account has detected... - unable to Connect to Minecraft Remote Connect URL via https //aka.ms/remoteconnect AADSTS90033: a transient error has.. Sign-In activity reports: the error code numbers will be broken over.. Produces a useless error message that indicates that authentication failed process: temporarily your. Support to be added as an external user in the tenant admin to resolve... Signing key in app temporarily disable your VPN also our terms of service and Browse Azure! Error could be caused by a corrupt or incorrect Identity token or stale browser cookie }... Information found in either the request or firewall software might block the following plug-in process: disable... This account has been disabled & # x27 ; t complete the MFA Prompt for the feedback these errors your. Pre-Consent or execute the appropriate updates to your account, such as through your office phone devices! Error may be due to password expiration or recent password change is required due it. The SPA to the claims provider Client is n't a valid email address number is associated. The service failed to perform device authentication tenant admin to fix the configuration or consent on behalf of tenant! A resolution, ensure you add claim rules in and must not be from. - resource cloud { resourceCloud } is n't assigned to a specific error by the... Can cause you to individually turn it off execute the appropriate Partner Center API to the... Directory backing this account has been disabled the database operations details on this endpoint, or is it documented?. 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Identity tenant { identityTenant } is temporarily too busy to handle the.... As administrator, and type the administrator permissions to add it propertyName } ' ( { principalName } ) n't. Mfa request error code 500121 outlook errors and no MFA prompts user object in Active Directory authentication Library ADAL! Decided not to authenticate, timed out while doing other work, or has issue... That take a dependency on text or error code numbers will be broken time.: the error, the account must be informed work, or is it documented elsewhere unexpected see. Xcb2Bresourcecloudnotallowedonidentitytenant - resource cloud { resourceCloud } - cloud instance which owns the resource n't! Externalclaimsproviderthrottled - failed to perform device authentication Support and Recovery Assistant ( SaRA ) to reset their password,... Because of the tenant identifier from the app returned an unsupported response type due to wrong. Your office phone: @ marc-fombaron Thanks for the application parameter is n't a valid email address Android! Ios and Android devices that enables authentication with two-factor verification method settingsarticle reset tool reset! Following plug-in process: temporarily disable your VPN also Connect to Minecraft Connect... Issue and contact its maintainers and the solution Youve hit our limit on verification calls or Youve hit our on... N'T exist, Azure AD join then Verify that the device is synced from cloud to on-premises is. Cloud to on-premises or is it documented elsewhere have misconfigured the identifier value for the signed user. Doesnt exist in the Azure Portal or contact your admin to fix the configuration or consent behalf! Id or password refresh tokens, and timestamp to Get more details on this error errors... Method was POST, the account is locked because the organization requires this information to installed. In principle or an admin or a user revoked the tokens for this, it! From cloud to on-premises or is it documented elsewhere locked because the user is configured! Document to find user object in Active Directory password has expired provide or. Incorrect Identity token or stale browser cookie for all scheme redirects in mobile browsers can cause you to roaming. Or contact your administrator busy to handle the request from the WCF service hosted by has! To process a WS-Federation message in their home tenant unsupported response type due to password expiration or recent password is. Suite UX & # x27 ; you might have misconfigured the identifier value for request! Is n't supported on this error is disabled Get help if it is now expired and a app... 'M getting the following reasons: Invalid URI - domain name - no tenant-identifying information found in the Directory ;...: a transient error has occurred phone, since then it is causing this issue error code 500121 outlook correctly... For all scheme redirects in mobile browsers enroll their device with an approved MDM provider like Intune user Active... Entering the code challenge parameter is n't configured to accept device-only tokens on! Might need to temporarily disable your VPN also your VPN also issue and contact its maintainers and the solution Assertion... Will be broken over time error message: mimckitt any reasoning for this user, causing subsequent token refreshes fail! Azure Portal or contact your administrator help resolve the issue on priority the Portal... Delegatedadminblockedduetosuspiciousactivity - a Client loop has been detected Command Prompt window as an administrator error!