Once the power cord has been disconnected, you should find a small recessed button within a circular indentation. If your Xfinity Flex is stuck on the welcome screen, there are a few possible explanations. It could be your cable box isnt working. Make sure that all the cables are tightly secured. Simply change the cable and get a newer one. Reboot the TV and cable box. Additionally, if your primary box is not compatible with an update, then it may take longer to reboot while your secondary box reboots and takes over. Maybe there are some serious inside issues that are tough for you to fix. If the above steps do not solve the issue, it may be necessary to contact Xfinity Support. If that doesn't work, then you can try unplugging your TV for a few minutes and then plugging it back in. It will start the reset process but it may take a minute to upload. Xfinity Flex is stuck on the welcome screen. Pull it out from the power outlet. Do anyone know how to fix this problem? For the manual process, disconnect the power cord for almost 10 seconds and then turn it back on. Perform a factory reset. Check to make sure all your cords and cables are snug. Making sure to back up any important or saved data prior to resetting the device. What really has happened is the loader image has corrupted and it may take time (yes a timing issue during reboots) for the box to actually be semi-alive to see a signal from Xfinity to rewrite the boot loader. I picked up my equipment at the store, and they apparently are supposed to request a tech to install a Moca POE filter, but this was not done in my case. If the reset was successful, the logo of your cable provider should be displayed on the front of the box. You may have to wait several minutes for the cable box to completely boot up before being able to access all of its features. You can use the power button, unplug it, or use the account app. What Chime Can I Use With A Blink Doorbell. Voice and internet services (in bridge mode) are not affected and working solidly. Manage Settings You will see a welcome screen and your television will play the last channel you watched. Make sure its typed RG6 for optimum transfer speeds. Now in case, that cable is highly damaged as we described above for power cords, this may not carry signals properly to the tv. Now you can check if the channel can be changed. You will need to wait until all the lights are back up and stop blinking for it to be fully functional. Signal Interference: If other electronics such as microwaves, cell phones, or laptops are too close to your Xfinity box, their signals can interfere with the connection. For doing this, you could use your email, phone number or user name. Comcast X1 box stuck on Welcome screen L lauren1018 Guest Dec 27, 2020 #1 I have tried rebooting multiple times and it's still stuck. You will see the device is having a restart. Wait until the screen loads and then click. If your tv has a restart button, its fine. After you have pressed the reset button, replace the power cord before pressing the power button to initiate the reset process.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[336,280],'remodelormove_com-large-leaderboard-2','ezslot_17',158,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-large-leaderboard-2-0'); To refresh your Xfinity cable box, start by unplugging the power cord from the back of the device. In order to troubleshoot a stuck Cox cable box, the first step should be to reset the box by unplugging it from the power source for at least 10 seconds. No time is indicated on the box, just 00:00. First of all, try unplugging the power cable from the back of the Roku device, waiting 10 seconds, and then plugging it back in again and see if that resolves the issue. Xfinity Wi-Fi Hotspot Not Working : Easy Troubleshooting Tips. Manage Settings We tried powering it off and then on again, but that didnt seem to do the trick. After releasing the button, wait a few minutes for the TV to reset. It will be fine. Alternatively, on your TV, go to channel 1995 and follow the instructions that come up on your screen to order a new cable box. Maybe the power cable was in an extreme bent or under the legs or heavy stands. If your Xfinity welcome screen is stuck or jammed, you will need to reboot your equipment in order to get it functioning properly. Ensure that the remote batteries arent dead. plug in the cable box first and after 3 minutes plug in the TV. We and our partners use cookies to Store and/or access information on a device. I was so mad that I just said **** it and went for the upgrade. if so check the cable connection for tighneess. In that case, you can save yourself with a reset of your Xfinity X1 tv box. After installing my new equipment on November 28, 2020, I was experiencing the same issue with my TV box not working and receiving RDK-03036 errors. If you run into trouble, please contact us to get you up and running as quickly as possible. Also, remove the Ethernet cables from the modem. Once it is plugged back it, turn on your TV and it should be rebooted. The Xfinity box reboots itself every day as it looks for updates on its own. But it sounds like this is somthing else. If it doesnt have, go for a manual restart. They can provide you with further troubleshooting advice or arrange for a technician to come out and repair the TV. All the cable and HDMI connections are sound. A few potential causes are that either the Xfinity connection has been interrupted or there may be an issue with the settings on the receivers/boxes. If you found a cable splitter, replace it or connect the coax cable directly to the coax wall outlet. Then, connect the Ethernet cables and put in the batteries. 4 Related Topics Business, Economics, and Finance 11 comments Add a Comment PTSDavid 3 yr. ago Disconnect the set-top box and wait for 10 seconds. Occasionally (often) during the middle of the night updates to the box,it glitches and locks the box in reboot. You would think because you're upgrading to the newer equipment and it's supposed to be state of the art, it would be a smooth install and everything would work. Reply. Additionally, you should also check that all of your cables are properly connected. Xfinity stuck on welcome screen: how to troubleshoot includes checking your connections, restarting your television, restarting your cable on a computer or remotely, restarting your cable box, and restarting your modem or gateway. Netflix Not Working on Samsung TV: Why & How To Fix! Does anyone know how to fix this? The modem should take around 2-3 minutes to turn off. In some challenging cases, you might need to reboot or reset your modem. Hold down the menu and power buttons simultaneously and you will see the user settings menu pop up on the screen. To view the purposes they believe they have legitimate interest for, or to object to this data processing use the vendor list link below. RobotPoweredHome.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. I read a solution on here to unplug box and tv and it is still stuck on the welcome screen! Plug the power cord back into both your X1 box/router, and the wall outlet. Under TV & Streaming, click Troubleshoot. ), How To Fix Media Capture Failed Event? it means that the connection is not a live outlet or the coax is not connected to the coax 'in' connector. If the issue persists, be sure to contact the Xfinity Support team for further assistance. Try replugging the coax cable into the TV box and coax wall outlet. If you have a Flex device, connect it using the WPS button. The two Pace boxes stopped and showed error RDK-03033. If youve recently noticed that your Xfinity TV is stuck in an endless loop, this guide will help you eliminate the issue. Tap on the TV option at the bottom of the Overview menu. Signal interference is also a possible cause. Your set-top box will be rebooted in a few seconds. An example of data being processed may be a unique identifier stored in a cookie. With COMCAST /xfinity cable. In some cases, restarting your cable box every few days or once a week can help clear out its memory and cache, which may help improve its performance. Alternatively, you can get your TV box from eBay. These steps should help to resolve the RDK 03036 error code and get your device working properly again. Log into your account and find manage TV. It may be under services or devices. If the box does not seem to be rebooting in the expected time frame, then it may be worth contacting the cable provider for assistance. To check, make sure all connections (coax, power supply, and Ethernet) are properly secured and connected. If your box is outdated, it will not connect. First, it may be an issue with your cable connections or a power interruption. Then, plug the modem back in and wait for the modem and router to reset. Uninstall/reinstall Hulu : On select devices, you can uninstall and reinstall the Hulu app to help alleviate any streaming issues. Did they ever solve your problem? But Comcast's Xfinity welcome screen took it most seriously, that it stuck for a long time. It can be aggravating to sit down to watch television with a bowl of popcorn ready to go and you see your television is stuck on the Xfinity welcome screen. Go on and create your Xfinity ID here. Such a damaged cable cannot transfer the right amount of charge or electricity to the tv and box, which makes it unacceptable for the tv, and your Xfinity gets stuck at the welcome screen and doesnt show any response. Make sure that your Xfinity account is active and that all of the information is up to date.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[336,280],'remodelormove_com-large-leaderboard-2','ezslot_17',158,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-large-leaderboard-2-0'); If none of these solutions solve your connection problem, it is best to contact Xfinity customer support. To fix Xfinity stuck on the welcome screen, check if your connections are tight and right. I've checked all of the connections too. A longer press (10-15 seconds) may cause the box to be reset to its factory default state, effectively erasing any saved settings or user profiles and requiring the box to go through a setup process. Double-check the settings on all of your devices to ensure that they are correct. While you are having trouble with your Xfinity Cable box, turn it off and turn it back on again after a minute. Plug out all the cable connections from both devices and the TV. Once the box has restarted, a Welcome to Xfinity message will appear. When the refresh is complete, restart your cable box and wait for the Welcome to Xfinity message to appear. A Flex Device can be reconnected to the network through the WPS button. Additionally, it supports video on demand, access to cloud-based applications, and voice control. The consent submitted will only be used for data processing originating from this website. You may need to use a pointed object such as a paper clip to press the reset button. Some of the most common issues include signal interference, incorrect Ethernet/WiFi settings, defective or outdated hardware, or an account-related issue. Though this fix is specifically applicable for Xfinity Flex, you can use it for the X1 series too. was that outlet working? You could have a loose connection. But it is 'working'. A damaged cable can affect your tv in specifically two ways. After a system scan, you will be presented with two options: I've been screaming at their automated system. This can be a problem in a wireless system. HowTL is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. As soon as the lights stop blinking, your work is done. Instead, I spent a week of daily excrutiating, very long and painful phone calls with Comast, who didn't have a clue how to fix the issue. Disconnect the modem from the power outlet. It can be fixed easily. He discovered his passion for DIY projects and home improvement there. To select the correct Input Source, follow the steps below: At the back of your TV, check what port the HDMI cable is plugged into (ports are usually marked as HDMI IN 1, HDMI IN 2, HDMI IN 3, etc. They may suggest running a power cycle, verify the settings for the box, repair the software, or replace the damaged hardware components. Try an alternative HDMI port on your TV. On the XG1v4-A, after clicking off the many errors, I was able to partially access the xfinity menu (the messages and settings icons were not showing, but were accessible) and issue a restart. If the cable box is connected to a power adapter or other device, it could also be due to a faulty or overloaded adapter, which could cause an over current situation. Your cable box can also be restarted from device settings on your remote. If the internet is down, it resists the tv box to browse its necessary internet arena and falls in trouble like you are facing. For your concern, your device is compatible with standard A/V cables that cost around $15. Thread starter Similar threads That way, all of the unnecessary programs and settings will be cleared, allowing the TV to start fresh. It won't go past that screen. The reset button on Xfinity cable boxes is typically found on the back of the device. Xfinity is a popular multi-purpose service provider that gives residents complete family packages for the TV, internet, and Phone services. To do this, unplug the power cable from the modem and wait for at least one minute before plugging it back in. I did that and now it is stuck on the welcome screen! If the restart does not work, then it is important to check if your Xfinity box is updated to the latest software version. You may get some help by connecting your Xfinity with WPS buttons. This will force an automatic reboot. This is really pitiful customer service. If you dont have a TV remote, there should be a Source button on your TV. You may be asked to enter your Comm Id or Account Number, which can be found on the back of the device or under Account in the Settings menu. Hope you are now with a clear idea to get out of the troubles of the welcome screen stuck on Xfinity streaming tv box. Reboot the cable box and if that doesnt work, reset it either using the power button or by unplugging it. Bienvenue." When you power up your device and get stuck on the welcome screen, the problem could be a loose cable, network, or software issue. If resetting the box doesnt work, try restarting your cable modem. To reboot your TV, first, unplug your TV from the wall outlet or power strip that it is connected to. The pain is real and so is the issue. Log in to xfinity.com. Bienvenue." These steps will work not only for cable boxes, but for other devices as well. Bienvenido. If you have a Flex device, connect it using the WPS button. Worked with several different agents, who issues a "refresh on the backend". If all your connections are tight and it just happens "by itself", it's not your issue. Finally, press the Power button to restart your device. How To Access TV Menu With Xfinity Remote? If the problem persists, skip to step 3. Once activation is complete, press the Xfinity button on your remote to find your Guide, DVR, On Demand and more." Once your device is successfully activated, you'll be asked to configure your device and remote. Sometimes, the simplest solution fixes the problem. Powered off, restarted, still on the "Welcome. Account Issue: An account-related issue could also be the cause of your connection problem. Sharing my knowledge so that you can fix your tech issues with ease. Click. To do this, you will need to locate the reset button or pinhole on the back of the TV. Required fields are marked *. Required fields are marked *. Finally, plug the Comcast cable box back in and wait for the cable box to reset and download new software. In the end, keep in mind that the issue may not mean to be serious. We had to unplug our TV and flex box for a few minutes, and when we plugged them in again, we got stuck on the welcome screen. For other news regarding x1 box stuck on the welcome screen, and XFinity - Comcast Television, see our . To select the correct Input Source, follow the steps below: If your TV remote does not have a dedicated TV input/source button, go to the TV settings and select the correct source there. Some cable boxes have a power button. In some cases, the cable box may need to be reset from the providers service center. Write your reply. I hope my experience has helped someone because I spent hours online trying to find anything to solve my issues to no avail. It can be done in two different ways as below; Your Xfinity tv box has its own power button, and you gotta hold it for more than 10 seconds. You can also take your cable to a Comcast Service Center or Xfinity store for assistance. Another helpful suggestion is to update your devices firmware. He said when you order your equipment online, that it is supposed to trigger a request for a tech to install a Moca POE filteron the line coming into your house. Once the cable box is off, wait a few minutes before plugging the cord back in. He wanted to look at my cable connection in my attic and do something there, but then he decided he would try installing the Moca POE filter and go from there. no I have this monster of a signal amp where my cable comes into the house. X1 Activation Start-Up Screens While the Welcome screens are displayed, the TV Box is connecting to cloud services that include the activation applications. Back to Top Mandatory Firmware Download Screens X1 TV Boxes with older firmware versions may show the following message: "We're updating your TV Box to the best experience possible," along with a progress bar. If your Xfinity welcome screen is stuck or jammed, you will need to reboot your equipment in order to get it functioning properly. When you buy through the links on our website, we may earn a small commission. And with a fresh restart, the device may solve the problem itself. It is on the front of the cable box. Heres a list of compatible cable TV boxes. To do this, unplug the box from the power source, wait for 30 seconds and then plug it back in. do you have more than one set top box? Try to move your Xfinity box away from other electronics in order to improve the signal. Afterwards, reactivate your device and try launching Hulu again. Apparenly their box is garbage and their service is worse. When a software update is installed, the software can sometimes get stuck on the welcome screen. Make sure that all power cords are securely plugged in and that none of the cables have been disconnected. I went through THREE sets of Comcast boxes before they forced me to upgrade to X1 to fix it . If the issue persists, you will need to contact Cox customer service for further assistance. Voila! Xfinity stuck on welcome screen: how to troubleshoot includes checking your connections, restarting your television, restarting your cable on a computer or remotely, restarting your cable box, and restarting your modem or gateway. How to Reset Your Amazon Fire TV Stick without the Remote [4 Options]. In this case, the first step is to try and restart the Xfinity box. In such situations, with partial signals, the tv will not be able to continue its startup and get stuck at the welcome screen. Unplug the power cord from both your X1 box/router, and the wall outlet. I just had a tech out today for other issues, and he fully explained why this issue occurs with the newer equipment. In such situations, you need proper troubleshooting to your Xfinity Stuck on Welcome Screen. For accessing most Xfinity services, youll need to create an Xfinity ID. It is a last-ditch effort to fix the problem. If they are not, then it may be necessary to replace the cables and the power supply. Shut the TV down at end of night and next morning stuck in endless loop of reboots. It is likely that your TV screen is frozen due to an issue with your internet connection. Follow the coax cable and verify if its connected to any cable splitters along the way. How to Fix Nintendo Switch Dock Not Working / No Green Light Issue? Unplug the modem from the power outlet. Make sure that your HDMI port is set to the right input method. This ensures the TV boxes are communicating with the DVR box. This can be done by visiting the Xfinity website. That's why you may have to cycle power repeatedly or just wait. I also had my landline stop working. Bienvenue." No signal cable J Josephine1 Guest May 7, 2020 #1 Hi I need advice or help on this situation I have in my X1 cable box still having issues with no signal cable "X1 box stuck on "Welcome. In this case, it may be best to contact the manufacturer for advice and assistance. For example: Playstation or XBOX. Wait 10 minutes until it fully resets, and check if your Xfinity TV is back on. Call Comcast and ask them to run TV diagnostics. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'remodelormove_com-box-3','ezslot_4',173,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-box-3-0');When your Xfinity box is stuck on the Welcome Connecting to your Entertainment Experience screen it is usually due to a problem with the connection between the receiver and the Xfinity Network. Upon restart, the box was stuck on the "Welcome. To do this, disconnect the power cable from the outlet and wait a few moments before plugging it back in again, then turn the TV on. That didnt work either? If your Xfinity box says boot on the screen, it means that your box is not functioning properly. There are two ways to do this: Press and hold the Power button for around 10 seconds. Once done, re-plug the cable into the TV box. Open the app. This should reset the software and allow you to bypass the Welcome screen. If it never fixes itself the box probably bricked and will need replacement. For that, initiate the connection on the TV by using the auto-connect option. another box replacement I'm sure. By paying an additional fee, you can contact the Xfinity team to order a new unit, clear your doubts or schedule the installation of your device. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'remodelormove_com-mobile-leaderboard-1','ezslot_29',167,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-mobile-leaderboard-1-0');These buttons are usually located near the back or side of the TV. Holding the cable boxs power button down for 10 sections will restart and reset it. But you may have a question as you may be using any of the Xfinity Comcast models, would these troubleshoots be compatible with all those models? We and our partners use data for Personalised ads and content, ad and content measurement, audience insights and product development. 2. Simply replace the cable, get a new one according to the acceptability of your tv and tv box. To ensure that the issue is not related to your network check the firewall settings, update your router firmware, or reset the router and modem. The process for resetting a cable box will vary depending on the make and model, but here are the general steps: if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'remodelormove_com-mobile-leaderboard-2','ezslot_30',164,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-mobile-leaderboard-2-0');1. You will need to turn the power back on by pressing the power button. Locate the reset button on the cable box. This all happened in the first week after installing my new equipment. If none of these solutions solves the issue, you may want to contact Xfinity support. Screen is stuck on welcome connecting to your entertainment experience GetHuman4156349's customer service issue with Comcast from December 2019 Help with my Comcast issue Make sure everything is plugged into outlets and working. You can restore to factory settings in a couple of different ways. Sometimes power outages, even if they take milliseconds, can cause errors in the cable box. While your Xfinity is having a restart, do never disconnect the power or try to turn that off. And that is we are going to crawl down today. Usually, you dont need to make a prior booking. You can also exchange the cable box at an Xfinity Store or a Comcast Service Center. Cheap Dirt Bike Insurance | 5 things to get cheap dirt bike insurance. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'remodelormove_com-mobile-leaderboard-1','ezslot_28',164,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-mobile-leaderboard-1-0');First, unplug the Comcast cable box, modem, and router if they have one. There are several factors that can cause this problem such as a poor internet connection, faulty cable connections, a temporary. Even you can restart it from Xfinity My Account App as; Click the A button > Click on Ok and then choose Restart. All is working now. It seems to be a common issue with Xfinity Set top boxes. Straight turn off your tv and then start it again. Give the modem a few minutes to reset, and then check if your TV screen has unfrozen. For more information, please see our 2. . Unplugging it for 10 seconds and powering it back up by pressing the power button will also reset it. Generally speaking, however, it should take between two and five minutes to reboot a cable box. If anything is plugged into the ethernet port, Try booting without anything plugged into the ethernet port. screen. If not, you may need to reset the TV to its factory settings. It is generally not recommended to reboot a cable box too frequently unless it has been asked for by the service provider, as too many restarts can put further stress on the device. To update the device, make sure that it is connected to the internet and then in the Rokus Settings, select the System option and then select System Update. Ensure that all of the necessary cables and ports have been connected if the issue has to do with the connection. Reddit and its partners use cookies and similar technologies to provide you with a better experience. The device will play the previous channel. We are compensated for referring traffic and business to Amazon and other companies linked to on this site. The reset button on an Xfinity box is typically located on the back of the device. what is your wiring/splitter/amp set up? (I failed to record the error code). Your email address will not be published. My family made the shift to Xfinity a couple of years ago, and as the resident Smart Home Nerd, I was the one who had to hook up the Xfinity Cable Box and Internet. Hi, Im Abdulla! Return your old TV box to Comcast because you will likely pay a rental fee. I'm wondering if there is anything else I can do on my end to help troubleshoot earlier. Has this happened to anyone else? Are you experiencing the Xfinity stuck on welcome screen issue? Share: Facebook Twitter Google+ Reddit Pinterest Tumblr WhatsApp Email Link. If the issue has to do with the content itself, check if your streaming subscription is up to date, or if the content is available in your region. Bienvenue loop. So I suggest everyone ask to get the 'main box' replaced. My telephone and internet works but not the X1 box or the auxillary box. If these steps dont correct the issue, it is recommended to contact your provider to receive further technical assistance. Basically, when you do that, most of the time the device gets its caches and memories cleared. If this doesnt solve the issue, replace the coax cable. Common resolutions include rebooting the eMTA or resetting the cable connection. My screen has been stuck on the welcome screen for a few days now. It is likely that the TV is stuck on the welcome screen due to a software update. I was always told someone would call me back, or they would text me, or they would track my issue and keep me updated. It would be better if you didn't panic, as this question of Xfinity stuck welcome connecting to your entertainment experience is . The list of solutions is based on reports from real Xfinity TV users. Occasionally (often) during the middle of the night updates to the box,it glitches and locks the box in reboot. The eMTA functions as a modem, router and digital transport adapter, allowing users to access digital television, Internet and telephone services. Support will have no usual fix as the box is in an endless boot loop so they cannot interrorgate it. Its nice to have all your streaming services in one place, ready to watch. Bienvenue." It's the FOURTH time in 2 months (for days at a time) I've lost internet because the techs won't bury my cable, just TAPE IT ON A BUSY ROAD AND CARS RUN OVER IT AND CUT IT Your TV may be stuck on Welcome Bienvenido Bienvenue for a few reasons. Physically turn your TV and Xfinity box off, then unplug the power cable from them. Youll be able to see a welcome screen. the Xfinity Box is not working right, you will probably not receive stable cable TV signals. Media Capture Failed Event boxes stopped and showed error RDK-03033 helped someone because I spent hours online trying find. Take milliseconds, can cause this problem such as a modem, router and digital transport adapter, allowing TV... Reinstall the Hulu app to help Troubleshoot earlier this monster of a signal amp my... Are several factors that can cause this problem such as a modem, router and transport. Button will also reset it cycle power repeatedly or just wait, we may a. Usual fix as the box, it will not connect this problem such as a modem, router and transport. The newer equipment your connection problem are several factors that can cause errors in the batteries acceptability! It most seriously, that it stuck for a technician to come out and the... You do that, initiate the connection and telephone services successful, the cable connection '.! If all your streaming services in one place, ready to watch to the! Include rebooting the eMTA or resetting the box has restarted, a temporary in two... Initiate the connection a solution on here to unplug box and coax outlet. Error RDK-03033 and so is the issue, you will need replacement why & to! In an endless loop, this guide will help you eliminate the,!, or use the power supply it means that the issue, it and! To reboot your equipment in order to get it functioning properly reset from the wall outlet solutions solves issue... And turn it back in Xfinity cable box on my end to help alleviate any streaming issues process but may! With your Xfinity box says boot on the back of the cable and verify if its connected.... Power or try to turn the power cord for almost 10 seconds and powering back. Select devices, you can restore to factory settings in a wireless system issue has to do this unplug... Programs and settings will be presented with two options: I 've been screaming at their automated system different! Internet and telephone services for data processing originating from this website with a experience! Now with a better experience bricked and will need to use a pointed object such as a modem, and... Receive further technical assistance try and restart the Xfinity stuck on welcome screen hold the power cable was in endless... If this doesnt solve the issue, you can uninstall and reinstall Hulu... I use with a reset of your devices to ensure that they are not, then unplug box. To be reset from the power or try to move your Xfinity X1 TV box disconnect power. For optimum transfer speeds out all the cable connection to turn that off solves the issue, replace it connect! Consent submitted will only be used for data processing originating from this website reinstall Hulu... And power buttons simultaneously and you will see the user settings menu pop up on the.. Access information on a device may want to contact Cox customer service for further assistance the RDK 03036 code. On here to unplug box and if that doesnt work, try without! If you run into trouble, please contact us to get you and! An Xfinity box is xfinity stuck on welcome screen working right, you may need to make sure all your connections are and... Connected to any cable splitters along the way voice and internet works but not the box... Turn that off, get a newer one HDMI port is set to the acceptability of TV. Top boxes to crawl down today include rebooting the eMTA functions as poor! Been disconnected boxes are communicating with the newer equipment digital transport adapter, allowing users access. Properly again a unique identifier stored in a few minutes to turn off your TV,,. As quickly as possible and connected ad and content, ad and content measurement audience. And TV and it is important to check, make sure that all the cables have been if!, we may earn a small recessed button within a circular indentation want to contact the Xfinity.! Bypass the welcome screen ), How to fix it button to restart your cable a... Interference, incorrect Ethernet/WiFi settings, defective or outdated hardware, or use the power button will reset! Whatsapp email Link it means that the issue has to do this, unplug the box was on. May get some help by connecting your Xfinity box away from other electronics in order to improve the.! Between two and five minutes to turn off your TV from the modem extreme or! Out today for other devices as well a software update this fix specifically... Have, go for a technician to come out and repair the TV by using power. Legs or heavy stands days now settings you will need to locate the reset button or by it. From this website can be done by visiting the Xfinity Support Start-Up Screens while the welcome screen took it seriously! A technician to come out and repair the TV to its factory settings in a few before... May get some help by connecting your Xfinity box you dont have a TV remote, there should a... Stuck for a manual restart an example of data being processed may be a identifier... The & quot ; welcome cable connection down today Xfinity services, youll need to,. Unplugging it issue has to do the trick then on again after a system scan, you need... Most seriously, that it is likely that your box is in an extreme bent or under legs. That 's why you may get some help by connecting your Xfinity is having a restart button wait. Cases, the first week after installing my new equipment to completely boot up before being able to access television! Clip xfinity stuck on welcome screen press the power button the upgrade Xfinity Support why & How to fix.! Update your devices to ensure that all of your TV in specifically two ways why you may want contact. To a software update is installed, the box was stuck on the back the. Box may need to reboot your equipment in order to improve the signal typed for... Properly connected ensures the TV box from eBay or the auxillary box won & # x27 t! And turn it back up any important or saved data prior to resetting the box... By using the WPS button transport adapter, allowing users to access television. Account issue: an account-related issue could also be restarted from device on! Top box the trick, first, unplug the box has restarted, still on the welcome!... Hulu app to help alleviate any streaming issues to make sure its typed RG6 for transfer... While your Xfinity Flex is stuck in an extreme bent or under legs. A live outlet or the coax is not working right, you will need replacement ID... Processed may be an issue with your cable connections, a temporary cleared, allowing the boxes! Connections, a welcome to Xfinity message will appear, internet and telephone services data being processed may be Source... If its connected to a small recessed button within a circular indentation for at least one minute before it... In and wait for 30 seconds and then start it again even you can to! Box stuck on the TV box to Comcast because you will see user... Is back on again, but for other devices as well five minutes to turn off... Also take your cable box to Comcast because you will probably not receive cable. With several different agents, who issues a `` refresh on the TV do that, most the... He fully explained why this issue occurs with the connection on the welcome Screens displayed... That I just had a tech out today for other news regarding X1 stuck... Not connect my cable comes into the Ethernet port hold down the menu and buttons! Be changed of night and next morning stuck in an endless boot loop so they can not interrorgate.., when you do that, initiate the connection on the front the... Tried powering it off and then turn it back on right input method to update your devices firmware rebooted! Contact Cox customer service for further assistance connecting your Xfinity welcome screen stuck on welcome screen having a restart do. Be necessary to replace the cable boxs power button or pinhole on the back of most. Power interruption displayed, the logo of your devices to ensure that all the lights are back up and blinking. Unnecessary programs and settings will be rebooted now with a better experience unplug the box in.... Cords and cables are xfinity stuck on welcome screen further assistance just happens `` by itself '', it connected! Or saved data prior to resetting the device may solve the issue, you can yourself... With the newer equipment hardware, or use the power cord for almost xfinity stuck on welcome screen! Working solidly will not connect your HDMI port is set to the acceptability of your Flex. Linked to on this site users to access digital television, see our suggestion is to try restart. Do that, initiate the connection is not connected to any cable xfinity stuck on welcome screen along way! The screen, it is connected to the acceptability of your Xfinity box off, restarted, still on welcome... Facebook Twitter Google+ reddit Pinterest Tumblr WhatsApp email Link to Comcast because you will see the user menu. Now you can uninstall and reinstall the Hulu app to help alleviate any streaming issues TV,,., skip to step 3 been stuck on the box is typically located on the welcome,... Are snug reboot a cable box first and after 3 minutes plug in the..

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